How can we help?
Answers to common questions about recording, editing and streaming.
Contact us
Can't find your answer? Email us and we usually reply within 1–2 business days. Include your device model and iOS version.
FAQ
How do I start a screen recording?
Tap Record in the app, choose ScreenRecorder in the broadcast picker, then tap Start Broadcast. To stop, tap the red status bar or reopen the app.
Why is there no sound in my recording?
In the broadcast picker, turn the Microphone on before you start. Some apps block audio capture for copyright reasons.
How do I use Face Cam?
Allow camera access, then open Face Cam. You can move and resize the camera window over your video.
How do I save a video to Photos?
Open the video, tap Export, then choose Save to Photos. Allow Photo Library access when asked.
How do I go live?
Open Live Stream, choose a platform, and enter your stream URL and key from that platform.
How do I restore my purchase?
Go to Settings and tap Restore Purchase, signed in with the same Apple ID you used to buy.
How do I cancel my subscription?
Open iOS Settings, tap your name, then Subscriptions, and choose ScreenRecorder.
Where are my recordings stored?
On your device only. Deleting the app deletes recordings you have not saved to Photos.